WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 – 2 business days (read more on the Shipping Policy page). Email the customer service team on email@example.com if further assistance is required at any point.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped you will receive a tracking number (if available) that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information.
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to issues such as weather affecting delivery delivery. Please also reach out to our customer service team at firstname.lastname@example.org and we will provide you with an update.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
Delivery to the United Kingdom is 7-10 business days.
Delivery to the Rest of the World is 7-15 business days depending on your location.
Please be patient with international orders as they will inevitably get to you, allow 15 – 25 days before you inform our customer service team of a missing order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard & American Express or PayPal.
IS IT SAFE TO SHOP ON YOUR SITE?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. The payments are processed by a third party secure service. We do not store or have access to your credit card information at any time.
HOW DO I GET IN TOUCH?
You can get in touch by email or using the form on the website.
Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.